top of page

Child Safety Standards

Statement of Commitment to the Child Safe Standards embodied in the Child Wellbeing and Safety Act (2005)

Wangaratta Coachlines acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water, and community. We pay our respects to the people, the cultures, and the elders past, present and emerging.


Purpose: This Child Safety and Wellbeing Statement of Commitment demonstrates the strong commitment of Wangaratta Coachlines management, employees and subcontractors to child safety and wellbeing, and how our organisation keeps children safe from harm, including child abuse.


Compliance with the Child Wellbeing and Safety Act (2005)

Wangaratta Coachlines is committed to being a child safe organisation. This means Wangaratta Coachlines abides by the Child Safe Standards embodied in the guidelines provided by the Commission for Children and Young People in Victoria.

Wangaratta Coachlines has undertaken a Child Safety Review to establish child safety measures and identify areas for improvement. As a result of this review, the business has adopted the policies and procedures set out in this statement under the leadership of Don Joyce, Wangaratta Coachlines’ Managing Director.

Statement of Commitment to Child Safety

At Wangaratta Coachlines, our commitment to child safety is about more than understanding what is required by compliance with the Act. Wangaratta Coachlines appreciates that schools, parents, and guardians entrust Wangaratta Coachlines with the safety of their children. We cherish this position of trust, which is why we have a zero tolerance for any form of child abuse or discrimination.

Wangaratta Coachlines takes deliberate steps to protect children from physical, sexual, emotional, psychological, and cultural abuse, and neglect. Our employees understand the need to protect the safety of children and have particular regard to the safety of children from cultural or linguistically diverse backgrounds, Aboriginal and Torres Strait Islander children, and children with a disability.

Wangaratta Coachlines’ Management team ensure that children’s safety is prioritised, and that action is taken when anyone raises concerns about children’s safety or wellbeing. Management will work to create a positive culture around reporting so that our employees feel comfortable to raise concerns. Everyone involved in the organisation has a role in identifying and managing risks of child abuse and harm. Our management team support employees to take action to manage risks, in accordance with this statement. 

Adherence to the Child Safe Standards and processes will be reviewed regularly as part of the annual internal audit

Wangaratta Coachlines Child Safe Code of Conduct 

All interactions with children will meet the highest ethical behavioural standards, and be visible and transparent at all times:

  • Wangaratta Coachlines employees will not exchange personal contact details, such as phone numbers, social networking sites or email addresses, with children.

  • Wangaratta Coachlines employees will not communicate with children online.

  • Wangaratta Coachlines employees will not develop ‘special’ relationships with specific children.

  • Wangaratta Coachlines employees will not show favouritism through the provision of gifts or inappropriate attention.

Wangaratta Coachlines employees will respect the privacy of children and their families and will only disclose information or concerns to their Manager, School Principal, or police.

Wangaratta Coachlines abides by the Department of Education and Training (DET) guidelines for the transport of school children. Accordingly, children on Public Transport Victoria (PTV) and DET Special school buses are carried under DET Conditions of Travel signed by the student and their parent or guardian. These specify appropriate safe behaviour on school buses, designate responsibility for student behaviour to drivers and bus captains, and give drivers authority to report any misbehaviour including but not limited to bullying, teasing and aggression to the school principal.

Where children are transported by chartered bus (but not on private charter school services) the chartering school or organisation will provide an appropriate number of supervising teachers or staff on each bus to ensure safe student conduct and behaviour.

Wangaratta Coachlines takes children to and from school under DET or private school conditions of contract, or in school-supervised charter. There are no unsupervised non-school participatory activities involving children other than transporting them to or from school conducted by Wangaratta Coachlines employees.

All current employees and any new employees prior to employment are informed of this code and the requirements to comply with it. 

Any concerns about or complaints of breaches of this code should be made to Don Joyce, Managing Director for prompt investigation.

Accreditation, Supervision and Training 

Wangaratta Coachlines puts child safety and wellbeing at the centre of recruitment and screening processes for employees.

Wangaratta Coachlines Bus Drivers are required to have a valid CPVV Drivers Accreditation and Working with Children's Checks (WWCC) prior to employment. 

Wangaratta Coachlines School Bus Supervisors and any other employee with direct and unsupervised contact with a child is required to have a valid Working with Children's Check prior to employment.

Regular checks for licences are completed during the persons employment to ensure they remain valid. 


Identification and Elimination 

Wangaratta Coachlines maintains a record of child safety risks. These risks and appropriate resolutions are documented in Wangaratta Coachlines’ Risk Register, which is reviewed annually and on an ad hoc basis in response to any changes.

As outlined in the ‘Accreditation, Supervision and Training’ section of this statement, Wangaratta Coachlines checks the validity of employees’ WWCC cards on an annual and random basis. Drivers, regardless of whether they are a school bus driver, must have a WWCC card prior to commencing employment.

Wangaratta Coachlines will not carry fare-paying non-school passengers on a school bus without prior approval by the relevant school principal.

Act and Protect

Under the Child Wellbeing and Safety Act, Wangaratta Coachlines employees must respond to, and report suspected child abuse. Wangaratta Coachlines employees will act where they have concerns of children’s wellbeing:

  • In the first instance, Wangaratta Coachlines’ employees will report concerns about children’s wellbeing, including from their interaction with each other, to their manager. The Wangaratta Coachlines employee will record the reason and report the information promptly and confidentially. The Manager will report the concerns to the relevant person. For school services, this is the principal. 

  • Incidents that warrant police attention will be reported immediately to the police. The Wangaratta Coachlines employee will also advise their manager (and if a school bus service, the principal).

  • All cases where a child discloses abuse, must be recorded using the child’s words and be reported by the Wangaratta Coachlines employee to the police.


Valuing diversity 

We value diversity for all children. To achieve this, we:

  • provide training for our management on understanding diversity and how to support inclusion and cultural safety. 

  • have zero tolerance of any forms of discrimination and take action when discrimination is identified.

  • strive to reflect the diversity of our community through representation in our employees and Management.

  • have a physical and online environment that actively celebrates diversity

Participation and empowerment 

Wangaratta Coachlines supports strategies that promote the participation and empowerment of children. And we trust that all schools will continue to encourage children to tell their teacher, their principal, or their bus driver of any concerns about safety or behaviour on the bus.

Wangaratta Coachlines relies upon the continued support of schools, parents, and guardians to ensure that all children have regard for safety on the bus and respect their fellow bus passengers.

Families and communities  

All of our customers  are welcomed to provide feedback and encouraged to raise any concerns they have with us by email , or call us on 03  5721 5866

We provide information to families and serviced schools about our child safe policies and practices by: 

  • providing this Statement of Commitment to Child Safety Standards to our serviced schools

  • publishing this Statement of Commitment to Child Safety Standards on our website


Complaints and reporting  

All reports of child safety concerns will be treated seriously. All complaints and child safety concerns will be responded to promptly and investigated thoroughly.

If a complaint includes an allegation or incident of child abuse by an employee, the employee may be subject to actions to support child safety including: 

  • being stood down during an investigation

  • terminated following an investigation.



Record keeping  

Wangaratta Coachlines is committed to making and keeping full and accurate records about all child-related safety concerns. 

All child safety complaints, concerns, incidents and near misses will be recorded in Wangaratta Coachlines’ Information Management Systems.

Records which may assist with the investigation of a complaint or safety concern will be identified and kept as part of the record of an investigation. Records will be kept even if an investigation does not substantiate a complaint. 

We will record and keep the outcome of any investigations, and the resolution of any complaints. This includes findings made, reasons for decisions and actions taken.

Wangaratta Coachlines’ Statement of Commitment to Child Safety Standards will be reviewed annually in consultation with senior management and include discussions on further potential risks and areas for improvement.

Wangaratta Coachlines will review relevant procedures in response to concerns, complaints, a child safety incident or ‘near miss,’ and alleged breaches of policies. Findings from reviews will be recorded and reported to Managing Director.



Supporting Documentation

  • Child Safe – Concerns and incidents reporting policy.

  • Child Safe – ‘Failure to disclose’ requirements and exemptions policy.

  • Letter to employees: Commitment to the Child Safe Standards

  • Wangaratta Coachlines Code of Conduct

  • Wangaratta Coachlines Risk Register


Supporting Legislation

  • Child Wellbeing and Safety Act 2005 (Vic) (including Child Safe Standards)

  • Children, Youth and Families Act 2005 (Vic) (including reporting to Child Protection)

bottom of page